Penny Flights — Frequently Asked Questions

Question 1

Is Penny Flights a booking site?

Accepted Answer

No. Penny Flights is a flight search and comparison engine. We help you find the cheapest flights available, but we do not sell tickets, process payments, or issue travel documents. When you select a flight, you are redirected to our booking partner, Kiwi.com, where you can complete your purchase directly with them.

Question 2

Are the prices shown on Penny Flights guaranteed?

Accepted Answer

The prices displayed on Penny Flights are indicative estimates sourced from third-party data providers. Flight prices are highly dynamic and can change at any moment based on demand, availability, and airline pricing policies. The final price will be confirmed on the booking provider's website (Kiwi.com) at the time of purchase.

Question 3

How does Penny Flights make money?

Accepted Answer

Penny Flights earns affiliate commissions through our booking partners. When you click through to Kiwi.com and complete a booking, we may receive a small commission at no additional cost to you. This is how we keep the service free for all users.

Question 4

Is my personal data safe with Penny Flights?

Accepted Answer

Yes. We take data privacy seriously and operate in compliance with the General Data Protection Regulation (GDPR). We do not require account registration, we do not collect names or payment information, and we minimise data collection to only what is necessary to provide the service.

Question 5

What currencies does Penny Flights support?

Accepted Answer

Currently, all prices on Penny Flights are displayed in Euros (EUR). We chose EUR as our default currency as it is widely used across Europe, where many of our users are based. We may add support for additional currencies in the future.

Question 6

Can I search for one-way flights?

Accepted Answer

Yes. When performing a search on Penny Flights, the return date field is optional. If you leave it empty, the search will return one-way flight options. If you enter a return date, round-trip options will be displayed.

Question 7

Do I need to create an account to use Penny Flights?

Accepted Answer

No. Penny Flights does not require any account registration. You can search for and compare flights freely without providing any personal information.

Question 8

Why was I redirected to Kiwi.com?

Accepted Answer

Kiwi.com is our trusted booking partner. When you click on a flight to book it, you are redirected to Kiwi.com because they handle the actual booking process, including payment processing, ticket issuance, and customer support for your reservation.

Question 9

How do I contact Penny Flights?

Accepted Answer

You can reach us by email at contact@penny.flights for general inquiries, or privacy@penny.flights for privacy-related requests. We aim to respond within 2-3 business days.

Question 10

What if the flight I found is no longer available?

Accepted Answer

Flight availability changes in real time. If a flight shown on Penny Flights is no longer available when you reach Kiwi.com, it means it was booked by another traveller or the airline updated its inventory. We recommend performing a new search to find alternative options.

Question 11

Who operates Penny Flights?

Accepted Answer

Penny Flights is developed and operated by Palliser Industries, a technology company focused on building tools that make travel more accessible and affordable.

Question 12

How can I manage my cookies?

Accepted Answer

You can manage cookies through your browser settings or by clearing your browser's cookies and localStorage for the penny.flights domain. The next time you visit, the cookie consent mechanism will be presented again so you can update your preferences.

Frequently Asked Questions

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